Marta Oller Baulenas – The website: www.buyherbalproducts.co.uk can collect information on the search habits of the website users through cookies or log files. Cookies will not be used to collect personal information. They will only be installed if the User remains and continues to browse our website, understanding that they consent to its use and installation. Below, we provide detailed information about what a cookie is, what it is for, what types of cookies we use, what their purposes are and how you can configure or disable them if you wish.

  1. a) What are cookies and what are they for?

A “Cookie” is a small file that is stored on the user’s computer, tablet, smartphone or any other device with browsing information.

The set of “cookies” of all our users helps us to improve the quality of our website, allowing us to control which pages are useful, which are not and which need to be improved.

Cookies are essential for the functioning of the Internet, providing innumerable advantages in the provision of interactive services, facilitating the navigation and usability of our website.

In no case can cookies harm your computer. In contrast, the fact that they are active helps us to identify and solve errors.

  1. b) What types of cookies do we use?

According to the entity that manages it:

  • Own cookies: These cookies are sent to your computer from our computers or domains and from which we provide the service that you request.
  • Third-party cookies: These cookies that are sent to your computer from a computer or domain that is not managed by us, but by another collaborating entity. As, for example, those used by social networks, or external content such as Google Maps.

Depending on the length of time they remain activated:

  • Session cookies: These are temporary cookies that remain in the cookie file of the browser until the User leaves the web page, none is recorded or saved on the hard drive of your computer. The information obtained through these cookies is used to analyse traffic patterns on the website. Ultimately, this allows us to provide a better experience to improve the content and make it easier to use.
  • Persistent cookies: they are stored on the hard drive and our website reads them every time the User makes a new visit. A permanent cookie has a specific expiration date. The cookie will stop working after that date. We also use these cookies to facilitate purchasing and registration services.

According to its purpose:

  • Technical cookies: These are the necessary cookies to provide proper navigation and functioning of our website. Allowing, for example, traffic control and data communication, to access parts of restricted access, to carry out the purchase process of an order, to use of security elements, to save content to broadcast videos or to share content through social networks.
  • Personalization cookies: These cookies allow the User to access the service with predefined characteristics based on a series of criteria, such as the language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, etc.
  • Analysis cookies: These cookies allow us to quantify the number of users and thus carry out statistical measurement and analysis of the use that users make of the services provided.

For this reason, your browsing on our website is analysed to improve the offer of products and services we provide.

  • Advertising cookies: These cookies allow the management, in the most efficient way possible, of the advertising spaces that may be included on our website.
  • Behavioural advertising cookies: These cookies store information about the user’s behaviour, obtained through continuous observation. Thanks to them, we could know the browsing habits on the Internet and show you advertising related to your browsing profile.
  1. c) Purpose of each of the cookies used:

Below, we detail the cookies used on our website and the provider to which they belong. Own cookies are those that belong to our domain and third-party cookies are those that belong to other domains according to the following table:

COOKIE NAME TYPE/DURATION OBJECTIVE MORE INFORMATION
Google Analytics _ga
_gat
_gid From third parties, analytics and permanent cookies
2 years / 24 hours
Collect information on user navigation through the site to know the origin of visits and other similar data at a statistical level. It does not obtain data related to the user’s name or surname nor the specific postal address from which they are connected. Google privacy centre
Zopim _zlcid
_zprivacy
Third parties
1 month
Store the Zopim Live Chat ID to identify a device through visits, and through a single chat session, store user preferences to disable live chat, and stop using cookies. Zopim Technologies Pte Ltd.
www.buyherbalproducts.co.uk _zicmid Third parties
1 day
ZOPIM tool to allow live chat with customer service https://buyherbalproducts.co.uk/cookies-policy/
  1. d) How can the User configure or disable cookies?

You can allow, block or delete the cookies installed on your computer by configuring the options of your Internet browser. If you do not allow the installation of cookies in your browser, you may not be able to access some of the services and your experience on the website may be less satisfactory.

  • Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
  • Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
  • Explorer: https://support.microsoft.com/es-es/help/17442
  • Safari: http://support.apple.com/kb/ph5042
  • Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html

Other browsers: consult the documentation of the browser you have installed.