Go to the WEBSITE; www.buyherbalproducts.co.uk from, MARTA OLLER BAULENAS, henceforth, administrator of the website. Due to the content and intention of the WEBSITE, people who want information or purchase the products offered on this website will be requested the USER/CLIENT form, which is acquired by completing the REGISTRATION form, your data will be incorporated into an automated file for your protection due to what is stated in the Royal Decree-Law, of July 27, for the adaptation of Spanish law to EU regulations, for the application of article 13, of the General Data Regulation EU-2016/679, of the Parliament and Council of Europe, del, April 27, 2016, and the LOPD-3/2018, of Protection of Personal Data and Guarantee of Digital Rights, the Law applicable to Electronic Commerce, 34/2002, LSSI-CE, The Royal Decree, 1906 / 1999, Telephone or Electronic Contract and Law 26/1984, of July 19, Consumer and User Protection.
Following article 6, section, f, of the RGPD-UE-2016/679, of guarantee of digital rights, in article 7, expose that the interests or rights and fundamental freedoms of the interested party that require the protection of their personal data, particularly when the interested party is a minor under 14 years of age, who cannot give their consent for an online merchant to collect their personal data, being their legal representatives (parents or guardians ) who can do it on their behalf, except when the minor is at least 16 years old, whose consent will be lawful.
TABLE OF CONTENTS:
1. INFORMATION ABOUT THE PRODUCT.
3. FORMALIZATION OF ORDERS AND AVAILABILITY.
4. METHOD OF PAYMENT.
5. SHIPPING CONDITIONS.
6. RETURNS AND WITHDRAWAL.
8. PRIVACY AND SECURITY POLICY.
1. INFORMATION ABOUT THE SALE PRODUCT.
The descriptions of the articles exhibited on the WEBSITE are made in the product listings.
The WEBSITE: www.buyherbalproducts.co.uk of which MARTA OLLER BAULENAS is Administrator, of the online sale of nutrition products.
For MARTA OLLER BAULENAS, each user of this website is a potential customer who deserves that our products live up to their expectations.
2. PRICES OF PRODUCTS AND COST OF SHIPMENTS.
The exposed prices indicated through the WEBSITE, including the current VAT on all its products, which are currently 10% and 21%. The shipping price is free from £60, for lower orders the shipping cost will be £6, the rate will be reflected at the time of acceptance of the purchase in the MY CART section.
3. FORMALIZATION OF ORDERS AND AVAILABILITY.
Once the order is formalized, that is, with the acceptance of the conditions of sale and conditions of use and the confirmation of the purchase process in “MY CART” section, the administrator of the website www.buyherbal.uk will always send a notice or email to the USER / CLIENT, confirming the details of the products purchased.
The administrator of the website will do everything possible to solve all the doubts and procedures requested from all its USERS/CLIENTS as soon as possible. However, sometimes, and for reasons that are difficult to control by the administrator of the website, such as human errors or incidents in computer systems, etc. It is possible that the response to the USERS/CLIENTS differs from what was initially offered by the administrator of the website and is not as fast as usual.
If the management is not available or could not be finalized, after having placed the order, the USER/CLIENT will be informed by email of its total or partial cancellation. If because of this cancellation the USER/CLIENT wants to return the order, they must follow the provisions of section 6. Returns.
All orders formalized after 1 pm will be managed the next business day to prepare the expeditions. The estimated delivery time will be 24/48h on working days.
4. METHOD OF PAYMENT AND COVERAGE OF GEOGRAPHICAL ZONES.
The USER/CLIENT will pay at the time the order is made, except for cash on delivery.
The USER/CLIENT must pay the amount corresponding to their order through the following payment systems: VISA, MASTERCARD or PayPal (with a 4% supplementary charge).
The USER/CLIENT must notify the administrator of the website of any improper or fraudulent charge in the payment system used, by email, in the shortest possible time so that the administrator can carry out the appropriate procedures.
5. SHIPPING MANAGEMENT COMPANY, SHIPPING CONDITIONS, PLACE OF DELIVERY, DEADLINES AND LOSSES:
Orders are dispatched via our trusted carrier DPD UK. (https://www.dpd.co.uk/content/how-can-we-help/index.jsp)
TRACKING THE ORDER: You can check the placed orders’ tracking by registering with the customer password in the section “Orders”. The USER/CLIENT will also receive an email and/or SMS with the order tracking number. The data used is previously provided by the USER/CLIENT.
Depending on the products ordered and the payment method, different shipping methods or modalities can be used.
The usual delivery time is 24 to 48 hours on business days, although a delay in supply will not be a reason for penalization.
The administrator of the website will not be responsible for errors caused in the delivery when the delivery address entered by the USER/CUSTOMER in the order form does not conform to reality or have been omitted.
The terms may vary for logistical or force majeure reasons. In cases of delays in deliveries, the administrator of the website will inform the USER/CLIENT as soon as she becomes aware of them.
Each delivery is considered done from the moment the product is made available to the USER/CLIENT, which is materialized through the control system used.
Delays in delivery will not be considered those cases in which the order has been made available to the USER/CLIENT by the deliveryman within the term and could not be delivered for reasons attributable to the USER/CLIENT.
5.1. DELIVERY DATA, DELIVERIES NOT MADE AND LOSS OF THE PRODUCT.
If at the delivery time the USER/CLIENT is absent, the transport company will try to contact the USER/CLIENT to arrange another delivery. The website administrator hires courier companies and other systems as part of the delivery service, who will ensure that the delivery occurs.
If after 10 days, once the order is being delivered, the order has not been arranged, the USER/CLIENT must contact the administrator of the website.
If the reason why the delivery could not be made is the loss of the order, MARTA OLLER BAULENAS will initiate an investigation, which will delay the delivery of the order, a circumstance that the administrator will solve with the client.
5-2. DILIGENCE IN DELIVERY.
The USER/CUSTOMER must check the good condition of the order before the dealer who, on behalf of the administrator of the website, performs the delivery of the requested product.
If after reviewing the products, the USER/CLIENT detects any incident such as indications of having been tampered with or any malfunction caused by the shipment, the latter undertakes to notify the administrator of the website as soon as possible via email: firstname.lastname@example.org or email@example.com
6. RETURNS AND WITHDRAWAL OF THE ORDER.
6.1. RETURN PROCEDURE
Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use. We are confident that our customers will find our products satisfactory in every way. However, if for any reason, a retail customer is not completely satisfied with any Herbalife product purchased from us as, Herbalife Independent Member, the customer may request a refund from the Member within thirty (30) days from the date the customer receives the product. The customer will be instructed to return the product, to the Member from whom the customer purchased the product.
The website administrator will only accept returns that meet the following requirements:
1. The product must keep its original packaging and labelling.
2. The shipment must be made using a protective packaging so that the product reaches the company of the administrator of the website with the maximum possible guarantees.
To proceed with a return, the following steps must be followed:
1. Inform within 30 days of delivery and indicate the product that wants to be returned. The information can be done via email; firstname.lastname@example.org or email@example.com
2. The administrator will send you two withdrawal forms that you must fill out and attach along with the products to be returned. (link to the form)
3. The administrator of the Web page will inform the USER/CUSTOMER of the address to which the product must be sent.
4. The USER/CLIENT must return the products through the same system that was delivered to them.
If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was requested, etc.), the amount of the transport costs will be borne by the administrator. If the reason is different, the cost of the return costs to the postal address provided by the administrator will be borne by the USER/CLIENT.
7. REFUNDS TO THE USER / CLIENT.
If the USER/CLIENT requests a refund, the full amount of the products requested will be refunded. If the requested products have a payment method commission and/or transport costs, both will be reimbursed.
The administrator of the website will manage the return order using the payment method made when ordering.
8. PRIVACY AND SECURITY POLICY.
MARTA OLLER BAULENAS, informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability so that the user can obtain a copy of the personal data that has been provided on the web to use them in other services, these rights may be exercised by any means that records their shipment and receipt at the address:
Urgell 40, Postal Code: 08415, Town: Bigues i Riells, Province: BARCELONA, Email: firstname.lastname@example.org or email@example.com providing an ID copy or any other document that proves your identity. It is the responsibility of the USER/CLIENT to update their own data.
Following the current legislation on data protection, the website administrator has adopted the appropriate levels of security for the data provided by USERS/CLIENTS and, in addition, has installed all the means and measures available to it to avoid loss, misuse, alteration, unauthorized access and removal.
The administrator of the website has the maximum commercially available security measures in the sector. In addition, the payment process works on a secure server using the SSL protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible and understandable by the USER/CLIENT computer, thus when using the SSL protocol it is guaranteed:
· The USER/CLIENT is communicating their data to the server centre of the administrator of the website and not to any other that tries to impersonate it.
· Between the USER / CLIENT and the server centre of the administrator of the web page, the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
CERTIFICATES OF COMPLIANCE LSSI-CE AND DATA PROTECTION
MARTA OLLER BAULENAS complies with the current Data Protection regulations
Last Revised on April 1, 2020